SHIPPING POLICY

ALL YOU NEED TO KNOW AFTER PLACING THE ORDER

Shipping is totally free within SOUTH AFRICA

For neighboring countries, it is according to the weight and country as per the courier company policy.

Once we receive the Wedding Sherwani / suit order/ladies item, it will be processed and dispatched within 15 to 20 working days provided that the order does not include any extra requirements or a color change or size specifications (it is important to note that shipping time differs depending on your country and area. For example, The tracking number will be provided to the customer at their given email address

Custom made orders

All custom-made orders are processed only after detailed discussion on WhatsApp or any other means of communication preferred by our client. These custom-made orders are shipped within 15-25 working days or as per the date agreed at the time of order confirmation with the client. This is because the customer may be contacted for approval during the production process for color and design change as initially required by the customer.

Pictures and videos of all the orders, be it custom made or standard size and color as per the website, are shared with the customer before the order is dispatched. Please note that no product will be dispatched without the customer’s confirmation. In the case in which we do not receive any confirmation within 48 hours of communication, then it will be noted as accepted/approved by customer and will be dispatched.

ONCE YOU CHECKOUT

When you finish checkout, the amount you are required to pay is inclusive of all taxes and shipping charges directly to your doorstep. Please note that it does not include any custom duties and other taxes that are incurred in the destination country. All SA duties and taxes are included.

We are not responsible for any delays caused by any natural causes such as floods or droughts, any situations outside our control, such as riots or protests, any changes in government policy, any unforeseen time lags by the courier companies in delivering the parcels to the customer or in the situation in which the customer is not available at the time of delivery and is out of station or may have asked for a change of address.